Legal
Refund Policy
A transaction made through any blinkpay agent can be refunded if you report it to Blink Systems within the window below for that type of transaction — some transactions aren't refundable at all, as noted further down.
How long you have to ask for a refund
| Airtime, data & bill payments | 12 hours |
| Mobile money transfers | 48 hours |
| VISA / Mastercard payments | 120 hours |
Counted from the time Blink Systems processed the original transaction.
Eligible for a refund
- Payment was taken for airtime, data, or a bill, but the product wasn't delivered because of a technical fault
- A money transfer was deducted from the sender but never reached the destination because of a network or technical issue
Not eligible for a refund
- Airtime or data sent to the wrong number, once you've confirmed that number at checkout
- Mobile money sent to the wrong account, once you've confirmed that account at checkout
- A bill paid against the wrong account number, once you've confirmed it at checkout
- Any transaction where you confirmed an amount or product that turned out to be wrong
To request a refund, email support@blink.co.ug within the window for your transaction type.